Customer Relationship Management (CRM)

Ness Technologies is one of the largest implementation partners of Microsoft Dynamics CRM with the highest number of implemented projects in the Czech Republic.

​Our experts have repeatedly proved their experience and the advantages of CRM solutions, which always means clear and measurable benefits for our customers and support of their business objectives. A high-quality picture of its own customers is crucial for the success of any company today.

Solutions Tailored to your Needs

  • Public Administration – immediately available solutions developed according to your needs, saving costs and increasing transparency
  • Sales – take advantage of solutions for collaborating and well interconnected sales team
  • Retail – sell to your customers where, how and when they want to buy
  • Marketing – be innovative with automated marketing processes and efficient analysis
  • Services – manage your clients' projects with grace
  • Customer Care – equip your team with the best information and tools and exceed your customers' expectations
  • Manufacturing – use efficient and flexible solutions which integrate process and unit production
  • Utilities – energy providers and their service companies, partners – energy dealers. We are a strategic partner with the knowledge of industry and processes and business experience in many SAP projects (SAP)
  • Finance – banks and their subsidiaries, insurance companies, leasing companies, pension funds, brokers, building societies. Ness is a market leader in this area

Benefits

  • Faster and user-friendlier access to customer information
  • Simplifying the work of sales representatives (process automation)
  • Increased value of the client portfolio
  • Faster acquisition of new customers
  • More efficient cooperation with distribution networks
  • Simplified reporting
  • User-friendly monitoring of key company indicators
  • Efficient planning, targeting and evaluation of campaigns
  • Better maintenance services and customer satisfaction monitoring

Take advantage of our CRM power

  • Leading team of certified experts
  • Market leader in CRM for financial institution
  • The highest number of successful CRM implementations in the Czech Republic
  • Extended functionality beyond standard CRM solutions
  • As an independent software and hardware integrator we cooperate with various technology leaders (Microsoft Dynamics CRM, SAP CRM, Siebel)

Our Solutions

  • CRM strategy consultation and business management
  • Analysis and optimization of business and marketing processes
  • Setting the reporting system
  • Analyses of customer trends and demography
  • Import, export, deduplication of customer data
  • CRM project management and facilitation
  • CRM system implementation + complementary tailored solutions and services
  • Interfacing with other systems – custom solutions for integration with DMS, ERP, BI
  • Connection with external databases
  • BI extension – very interesting solution for middle-sized companies

Documents for download

CRM Profile​