Outsourcing

We provide infrastructure services (hardware and software leasing, full service, network services etc.), application services (application’s complete lifecycle services) and business process services.

​If we consider any typical medium or bigger sized company, it spends 70 % and more of its costs today only to maintain operations and only 30 % or less to support company growth and create added business value.

Our Approach

Ness has extensive experience in the outsourcing area at all service levels and customer's lifecycle. If companies consider outsourcing we can provide complex services from the feasibility study, through various sourcing forms (near sourcing, off shoring), to extensive experience in managing risks of operating outsourcing.

more than 350 Managed solutions and applications
up to 30% Operating IT costs savings
more than 5000 Number of our clients' users
6,5 Average length of outsourcing (in years)
31 Companies using our outsourcing services

Various models

  • We offer complex services according to the level of relations with our customer from bodyshops to business process outsourcing
  • We run offices in Prague, Brno and Ostrava and development centers in Košice, but also for example in India
  •  We tailor all our services to the type and size of the customer

Focus on the CEE region

  • More than 250 active customers in CEE
  • More than 85 % of our customers use our services long-term or repeatedly (the average cooperation time is 8 years)
  • We deliver solutions and services to major international company groups

Innovations

  • We carry certified know-how and best practices from one industry into another and combine them when creating new innovative solutions
  • We continuously adapt new technologies into business solutions

Technological independence

  • No dependence on a single technology or partner
  • Long-term collaboration with leading global IT suppliers
  •  More than two platforms for each area

Our services

Business process outsourcing (BPO)

  • Financial and accounting services
  • Marketing services & Customer Care
  • Mediation services
  • Demand management
  • Digitization
  • Public procurement management

Application services

  • Software as a Service
  • ERP/CRM/SRM
  • Helpdesk & ServiceDesk
  • Software distribution
  • Complete application lifecycle management
  • Patching
  • Configuration
  • Development processes

Infrastructure Services

  • Network Services
  • Database & Middleware services
  • Data center & Cloud
  • Security Services
  • Desktop services & Servers
  • Infrastructure Management and Development
  • Hosted capacity option
  • On-site and Remote User Support
  • Backup and HW recovery services
  • Workplace services

Selected Customers in the Outsourcing Area 

 


  

Documents for download

Outsourcing

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